Privacy Policy
Effective Date: November 11, 2025
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In Canada, Crowngreen treats privacy as a core part of how our platform operates. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our services.
By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please stop using our services.
Who we serve
We provide online gaming and entertainment services, along with related information and promotional content. Access is intended for users aged 19+ (or the legal age in your jurisdiction). We do not knowingly collect personal data from minors.
Information we collect
We collect a mix of personal and non-personal information to support account setup, transactions, service security, and customer support. The categories below reflect typical data used for eligibility checks, gameplay, and support.
- Account details such as name, contact information, and date of birth.
- Verification documents when required for identity checks or KYC procedures.
- Transaction details, including deposits, withdrawals, bonus usage, and balances.
- Technical and usage data such as IP address, cookies, device identifiers, and session activity.
How we use your data
We process information to manage your account, verify eligibility, and maintain stable operations. Data may also be used to support responsible gaming, fraud prevention, and AML-related reviews when required.
- Create and manage your account, including key account events.
- Verify identity and age, and meet legal or regulatory obligations.
- Process payments and account activity securely in CAD.
- Operate games, promotions, and bonus administration accurately.
- Provide customer support and improve site performance.
If you contact us about a promotion or bonus, we may review relevant account history to respond accurately. With your consent (where required), we may send product updates or promotional messages.
Sharing and service partners
We share information only when needed to deliver core services and meet compliance obligations. Third parties that receive data are expected to follow strict privacy and security requirements.
- Payment and verification partners for transaction processing and compliance checks.
- Game providers to enable gameplay and help resolve technical issues.
- Analytics and security vendors to improve performance and prevent abuse.
- Regulators or authorities where required by law.
Security and retention
We use technical and organizational measures designed to protect personal information. Safeguards include encryption in transit and at rest, secure server infrastructure, access controls, and continuous monitoring.
We retain information only as long as needed for service delivery, legal requirements, dispute resolution, and policy enforcement. As a general guideline, data may be retained up to five years after account closure or prolonged inactivity, unless longer retention is required.
Cookies and preferences
Cookies and similar technologies help keep you signed in, remember preferences, and measure site performance. You can manage cookies through your browser settings, though disabling certain cookies may reduce site functionality.
You can adjust marketing preferences in your account or by using the unsubscribe option in messages. In some cases, preferences may also be updated in-app or via support.
Your rights and requests
Depending on your location in Canada, you may have rights to access, correct, delete, or restrict processing of your personal information. You may also withdraw consent where processing is based on consent, and request data portability when technically feasible.
To help protect your account, we may verify your identity before completing requests. If you want your message routed quickly, include “Privacy” in your request.
Quick policy reference
| Topic | Summary | How it’s used / notes |
|---|---|---|
| Minimum age | 19+ | Or the legal age in your jurisdiction. |
| Account data | Identity and contact details | Used for account access, support, and eligibility checks. |
| Verification | KYC documents | Requested in certain cases for compliance and risk controls. |
| Payments | Deposits and withdrawals | Includes bonus usage and account balances in CAD. |
| Technical data | IP and cookies | Supports security, stability, and performance measurement. |
| Usage data | Sessions and interactions | Helps improve site experience and investigate abuse reports. |
| Sharing scope | Limited, purpose-based | Partners for payments, gameplay, security, and legal obligations. |
| Retention | Five years | General guideline after closure or inactivity, with exceptions. |
Policy updates
We may update this Privacy Policy to reflect changes in our services, promotions, technology, or legal requirements. When updates occur, we post the revised effective information on the site, and continued use indicates acceptance.
Contact
For privacy questions or requests, contact our team using the routes listed on our site. Providing a clear description of your request helps us direct it to the right team and complete any needed verification.