Terms and Conditions

These Terms and Conditions explain how Crowngreen may be used in Canada, including rules for accounts, payments, promotions, and support. By using the platform, you agree to these Terms and any referenced policies (for example, Privacy and Responsible Gaming).

Last update: November 11, 2025.

Eligibility in Canada

Access is limited to adults who are legally allowed to gamble where they live in Canada. You must be at least 19, or the legal age in your province or territory—whichever is higher.

• Use the platform only where online gambling is legal for you.
• Play for personal entertainment, not on behalf of others.
• We may request proof of age or identity at any time.

Accounts and verification

When you register, you must provide accurate, complete, and up-to-date information. If details are missing, inaccurate, or misleading, we may restrict features, suspend the account, or pause withdrawals while checks are completed.

• Keep your login credentials confidential and secure.
• Use only one account; multiple accounts may lead to restrictions.
• Contact support if you suspect unauthorized access.

Verification helps meet compliance obligations, including KYC and AML. Identity verification is required before a withdrawal and may include proof of ID, proof of address, and (in some cases) proof of the payment method.

Payments, withdrawals, and limits

Deposits and withdrawals must be made using payment methods in your own name. Where possible, withdrawals are returned to the same method used to deposit. Processing times vary by provider.

We do not charge deposit fees, but your payment provider may apply fees. For security and responsible gaming, limits may apply to deposits, stakes, and withdrawals.

Bonuses and promotions

Each bonus or promotion has its own rules (including wagering requirements, time limits, and possible game weighting). If a general description conflicts with offer-specific rules, the offer-specific terms apply.

• Bonus funds cannot be withdrawn until wagering conditions are met.
• Bonus abuse, collusion, chargebacks, or multiple accounts may make you ineligible.
• We may change or cancel promotions, with notice where applicable.

When available, a welcome offer may be promoted as up to $9,000 plus 250 Free Spins with a deposit of $20 in CAD.

Fair play and acceptable use

The platform is provided for personal entertainment and must be used fairly. Bots, automation, or other methods that manipulate gameplay are not permitted, and we may investigate suspected breaches.

• No dishonest, abusive, collusive, or fraudulent conduct.
• No interference with platform systems or gameplay integrity.
• No unauthorized copying or reverse engineering of our content.

Games use certified RNG systems to support unpredictable outcomes, and each round is independent.

Responsible gaming tools

Gambling should stay entertainment, not a way to earn money. Responsible gaming tools may be available, including limits, time-outs, and self-exclusion.

• Set limits on deposits, losses, and session time.
• Take breaks regularly, especially during longer sessions.
• If you self-exclude, do not attempt to create a new account.

Updates, disputes, and contact

We may update these Terms to reflect service changes or regulatory requirements. The most recent version applies once published, and continued use means you accept the updated Terms.

If you have a dispute, start by contacting support so we can review the issue and respond. For questions about eligibility, verification, or a specific promotion, support can explain what to do next.

You may want to review these Terms before registering or opting into a promotion.

Selected points and thresholds