Responsible Gaming
In Canada, we treat responsible gaming as a core operating principle. Gambling should remain enjoyable, within your means, and never be used as a financial strategy.
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Our platform is designed to help you plan your play, understand promotions clearly, and access support when you need practical guidance. If gaming stops feeling fun or starts feeling stressful, consider taking a pause and reviewing your limits.
Control tools in your account
Staying in control starts with choosing limits that fit your budget and schedule. These tools are designed to support safer play without unnecessary friction.
- Deposit limits set daily, weekly, or monthly funding boundaries.
- Loss, wager, and session limits help manage spending and session length.
- Reality checks and session reminders prompt you to review time spent and outcomes.
- Account history helps you review deposits, withdrawals, and gaming records.
Breaks, time-outs, and exclusions
If you need a reset, you can apply break options through your account settings. These measures are intended to support both financial and psychological well-being.
- Time-outs can be set from 24 hours up to several weeks.
- Temporary self-exclusion can run from 24 hours up to 6 months.
- During self-exclusion, account access stops and promotional materials are not sent.
- Extended self-exclusion options may also be available, with guidance on next steps.
Quick reference table
| Tool | Typical duration/setting | What it helps with |
|---|---|---|
| Deposit limits | Daily / weekly / monthly |
|
| Wager and loss limits | Flexible durations |
|
| Session time controls | Reminders available |
|
| Reality checks | Periodic prompts |
|
| Time-outs | 24 hours to several weeks |
|
| Temporary self-exclusion | 24 hours to 6 months |
|
| Account history | Deposits and withdrawals |
|
| Support availability | 24/7 |
|
Warning signs to notice
Gambling can become problematic for some people, even with good intentions. Noticing early signals can make it easier to take a break or tighten your limits.
- Chasing losses or playing to recover money.
- Borrowing money or using credit to keep playing.
- Spending more time or money than planned, then repeating the pattern.
- Hiding activity, feeling pressure to continue, or raising stakes to get the same excitement.
Safer play guidelines
Responsible entertainment works best when it’s planned. Set a time window, set a budget, and treat promotions as an extra—not a goal.
- Only use discretionary funds and keep essential money separate.
- Avoid playing when upset or fatigued, and take regular breaks.
- Monitor your wallet balance and keep payment details up to date.
- Balance gaming with other hobbies and responsibilities.
Account closure and reactivation
If you’d rather stop completely, permanent account closure is available through support channels. Before requesting closure, please withdraw any remaining funds.
Accounts closed for reasons other than problem gambling may be considered for reactivation. Reactivation is reviewed by our Responsible Gaming Department to support player safety.
Protecting minors
We strictly prohibit gambling by anyone under 19 years of age, in line with Canadian provincial regulations. Keep your account private and your devices secured, especially on shared computers or phones.
- Use parental controls to block access where appropriate.
- Protect login credentials and payment information at all times.
- Log out after play and avoid saving passwords on shared devices.
Support when you need it
Our support agents handle responsible gaming requests sensitively and promptly. Live chat is available, and our Responsible Gaming Team can be reached at [email protected] when email is more convenient.
We can also point you toward independent services in your region if additional help is needed. If you’re unsure where to begin, setting limits is often a practical first step.